{"id":2022,"date":"2025-04-01T10:58:50","date_gmt":"2025-04-01T10:58:50","guid":{"rendered":"https:\/\/bubblz.ai\/?post_type=support&#038;p=2022"},"modified":"2025-04-01T13:22:34","modified_gmt":"2025-04-01T13:22:34","slug":"falta-de-suscripcion-que-hacer","status":"publish","type":"support","link":"http:\/\/44.218.186.174\/es\/support\/missing-subscription-what-to-do\/","title":{"rendered":"Falta de suscripci\u00f3n - Qu\u00e9 hacer"},"content":{"rendered":"<p>Si ves la ventana emergente Suscripci\u00f3n ausente, significa que nuestro sistema no tiene constancia de una suscripci\u00f3n activa vinculada a tu cuenta Bubblz.<\/p>\n<p>Esto puede ocurrir si has creado m\u00e1s de una cuenta Bubblz y la suscripci\u00f3n est\u00e1 vinculada a la otra cuenta.<\/p>\n<h3>C\u00f3mo funciona<\/h3>\n<p>Cuando veas la ventana emergente Suscripci\u00f3n perdida y pulses <strong>Restaurar compra<\/strong>Bubblz comprueba tu suscripci\u00f3n en la App Store (Apple o Google Play). Si la tienda confirma una suscripci\u00f3n activa, se restablecer\u00e1 tu acceso. Si la tienda no tiene constancia de tu suscripci\u00f3n, la restauraci\u00f3n no tendr\u00e1 \u00e9xito.<\/p>\n<h3>Qu\u00e9 hacer a continuaci\u00f3n<\/h3>\n<p><strong>Prueba a restaurar la compra<\/strong><\/p>\n<p>Toca el bot\u00f3n <strong>Restaurar compra<\/strong> para ver si se puede volver a verificar tu suscripci\u00f3n activa.<\/p>\n<p><strong>\u00bfSigues sin tener suerte?<\/strong><\/p>\n<p>Si la restauraci\u00f3n no tiene \u00e9xito, la tienda de aplicaciones no pudo encontrar una suscripci\u00f3n activa para tu cuenta. S\u00f3lo las cuentas de la tienda de aplicaciones con una suscripci\u00f3n v\u00e1lida y activa pueden recuperar el acceso. Aseg\u00farate de haber iniciado sesi\u00f3n con la cuenta de la tienda de aplicaciones utilizada para realizar la compra inicialmente.<\/p>\n<p><strong>Nota:<\/strong> Nuestras condiciones de servicio s\u00f3lo permiten una cuenta de usuario Bubblz por suscripci\u00f3n. Si estabas intentando utilizar una cuenta Bubblz creada en el dispositivo de otro usuario, nos reservamos el derecho a desactivar todas las cuentas Bubblz asociadas por infringir nuestras condiciones de servicio.<\/p>\n<h3>\u00bfNecesitas ayuda?<\/h3>\n<p>Si crees que se trata de un error, por favor <a href=\"https:\/\/bubblz.zohodesk.com\/portal\/en\/newticket\" target=\"_blank\" rel=\"noopener\">contacta con nuestro equipo de asistencia<\/a>. Aseg\u00farate de incluir:<\/p>\n<ul>\n<li>La direcci\u00f3n de correo electr\u00f3nico vinculada a tu cuenta Bubblz (<strong>necesario<\/strong>)<\/li>\n<li>Cualquier detalle adicional que pueda ayudarnos a solucionar el problema<\/li>\n<\/ul>\n<p>Estamos aqu\u00ed para ayudarte y trabajaremos contigo para arreglar las cosas y que puedas seguir disfrutando de Bubblz.<\/p>","protected":false},"featured_media":0,"template":"","categories":[14],"tags":[],"class_list":["post-2022","support","type-support","status-publish","hentry","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Missing Subscription \u2013 What to Do &#8211; Bubblz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bubblz.ai\/zh\/\u652f\u63f4\/\u907a\u5931\u8a02\u95b1\u5982\u4f55\u8655\u7406\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missing Subscription \u2013 What to Do &#8211; Bubblz\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re seeing the Missing Subscription popup, it means our system does not have a record of\u00a0 an active subscription linked to your Bubblz account. 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