{"id":2022,"date":"2025-04-01T10:58:50","date_gmt":"2025-04-01T10:58:50","guid":{"rendered":"https:\/\/bubblz.ai\/?post_type=support&#038;p=2022"},"modified":"2025-04-01T13:22:34","modified_gmt":"2025-04-01T13:22:34","slug":"abonnement-manquant-que-faire","status":"publish","type":"support","link":"http:\/\/44.218.186.174\/fr\/support\/missing-subscription-what-to-do\/","title":{"rendered":"Abonnement manquant - Que faire ?"},"content":{"rendered":"<p>Si tu vois le popup Abonnement manquant, cela signifie que notre syst\u00e8me n'a pas d'enregistrement d'un abonnement actif li\u00e9 \u00e0 ton compte Bubblz.<\/p>\n<p>Cela peut arriver si tu as cr\u00e9\u00e9 plus d'un compte Bubblz et que l'abonnement est li\u00e9 \u00e0 l'autre compte.<\/p>\n<h3>Comment \u00e7a marche<\/h3>\n<p>Lorsque la fen\u00eatre contextuelle Abonnement manquant s'affiche et que tu appuies sur <strong>R\u00e9tablir l'achat<\/strong>En cas de probl\u00e8me, Bubblz v\u00e9rifie ton abonnement aupr\u00e8s de l'App Store (Apple ou Google Play). Si le magasin confirme un abonnement actif, ton acc\u00e8s sera restaur\u00e9. Si le magasin n'a pas d'enregistrement de ton abonnement, la restauration n'aboutira pas.<\/p>\n<h3>Que faire ensuite ?<\/h3>\n<p><strong>Essayer de restaurer l'achat<\/strong><\/p>\n<p>Appuie sur la touche <strong>R\u00e9tablir l'achat<\/strong> pour voir si ton abonnement actif peut \u00eatre rev\u00e9rifi\u00e9.<\/p>\n<p><strong>Toujours pas de chance ?<\/strong><\/p>\n<p>Si la restauration \u00e9choue, c'est que l'app store n'a pas trouv\u00e9 d'abonnement actif pour ton compte. Seuls les comptes de la boutique d'applications disposant d'un abonnement valide et actif peuvent retrouver l'acc\u00e8s. Assure-toi d'\u00eatre connect\u00e9 avec le compte de l'app store utilis\u00e9 pour effectuer l'achat initial.<\/p>\n<p><strong>Note :<\/strong> Nos conditions d'utilisation n'autorisent qu'un seul compte utilisateur Bubblz par abonnement. Si tu as tent\u00e9 d'utiliser un compte Bubblz cr\u00e9\u00e9 sur l'appareil d'un autre utilisateur, nous nous r\u00e9servons le droit de d\u00e9sactiver tous les comptes Bubblz associ\u00e9s pour violation de nos conditions de service.<\/p>\n<h3>Besoin d'aide ?<\/h3>\n<p>Si tu penses qu'il s'agit d'une erreur, merci de <a href=\"https:\/\/bubblz.zohodesk.com\/portal\/en\/newticket\" target=\"_blank\" rel=\"noopener\">contacte notre \u00e9quipe d'assistance<\/a>. N'oublie pas d'inclure :<\/p>\n<ul>\n<li>L'adresse \u00e9lectronique li\u00e9e \u00e0 ton compte Bubblz (<strong>requis<\/strong>)<\/li>\n<li>Tout d\u00e9tail suppl\u00e9mentaire qui pourrait nous aider \u00e0 d\u00e9panner.<\/li>\n<\/ul>\n<p>Nous sommes l\u00e0 pour t'aider et nous travaillerons avec toi pour r\u00e9gler les choses afin que tu puisses continuer \u00e0 profiter de Bubblz.<\/p>","protected":false},"featured_media":0,"template":"","categories":[14],"tags":[],"class_list":["post-2022","support","type-support","status-publish","hentry","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Missing Subscription \u2013 What to Do &#8211; Bubblz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bubblz.ai\/zh\/\u652f\u63f4\/\u907a\u5931\u8a02\u95b1\u5982\u4f55\u8655\u7406\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missing Subscription \u2013 What to Do &#8211; Bubblz\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re seeing the Missing Subscription popup, it means our system does not have a record of\u00a0 an active subscription linked to your Bubblz account. 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