{"id":2022,"date":"2025-04-01T10:58:50","date_gmt":"2025-04-01T10:58:50","guid":{"rendered":"https:\/\/bubblz.ai\/?post_type=support&#038;p=2022"},"modified":"2025-04-01T13:22:34","modified_gmt":"2025-04-01T13:22:34","slug":"abbonamento-mancante-cosa-fare","status":"publish","type":"support","link":"http:\/\/44.218.186.174\/it\/support\/missing-subscription-what-to-do\/","title":{"rendered":"Abbonamento mancante - Cosa fare"},"content":{"rendered":"<p>Se stai visualizzando il popup Abbonamento mancante, significa che il nostro sistema non registra un abbonamento attivo collegato al tuo account Bubblz.<\/p>\n<p>Questo pu\u00f2 accadere se hai creato pi\u00f9 di un account Bubblz e l'abbonamento \u00e8 collegato all'altro account.<\/p>\n<h3>Come funziona<\/h3>\n<p>Quando viene visualizzata la finestra di popup Abbonamento mancante e si tocca <strong>Ripristina l'acquisto<\/strong>Bubblz controlla l'App Store (Apple o Google Play) per verificare il tuo abbonamento. Se lo store conferma la presenza di un abbonamento attivo, il tuo accesso verr\u00e0 ripristinato. Se lo store non registra il tuo abbonamento, il ripristino non andr\u00e0 a buon fine.<\/p>\n<h3>Cosa fare dopo<\/h3>\n<p><strong>Prova a ripristinare l'acquisto<\/strong><\/p>\n<p>Tocca il pulsante <strong>Ripristina l'acquisto<\/strong> per verificare se l'abbonamento attivo pu\u00f2 essere verificato nuovamente.<\/p>\n<p><strong>Ancora senza fortuna?<\/strong><\/p>\n<p>Se il ripristino non va a buon fine, l'app store non \u00e8 riuscito a trovare un abbonamento attivo per il tuo account. Solo gli account dell'app store con un abbonamento valido e attivo possono riottenere l'accesso. Assicurati di aver effettuato l'accesso con l'account dell'app store utilizzato per l'acquisto iniziale.<\/p>\n<p><strong>Nota:<\/strong> I nostri termini di servizio consentono un solo account utente Bubblz per abbonamento. Se stai cercando di utilizzare un account Bubblz creato su un dispositivo di un altro utente, ci riserviamo il diritto di disabilitare tutti gli account Bubblz associati per violazione dei nostri termini di servizio.<\/p>\n<h3>Hai bisogno di aiuto?<\/h3>\n<p>Se ritieni che si tratti di un errore, ti preghiamo di <a href=\"https:\/\/bubblz.zohodesk.com\/portal\/en\/newticket\" target=\"_blank\" rel=\"noopener\">contatta il nostro team di assistenza<\/a>. Assicurati di includere:<\/p>\n<ul>\n<li>L'indirizzo e-mail collegato al tuo account Bubblz (<strong>richiesto<\/strong>)<\/li>\n<li>Eventuali dettagli aggiuntivi che potrebbero aiutarci a risolvere il problema<\/li>\n<\/ul>\n<p>Siamo qui per aiutarti e lavoreremo con te per sistemare le cose in modo che tu possa continuare a goderti Bubblz.<\/p>","protected":false},"featured_media":0,"template":"","categories":[14],"tags":[],"class_list":["post-2022","support","type-support","status-publish","hentry","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Missing Subscription \u2013 What to Do &#8211; Bubblz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bubblz.ai\/zh\/\u652f\u63f4\/\u907a\u5931\u8a02\u95b1\u5982\u4f55\u8655\u7406\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missing Subscription \u2013 What to Do &#8211; Bubblz\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re seeing the Missing Subscription popup, it means our system does not have a record of\u00a0 an active subscription linked to your Bubblz account. 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