{"id":2022,"date":"2025-04-01T10:58:50","date_gmt":"2025-04-01T10:58:50","guid":{"rendered":"https:\/\/bubblz.ai\/?post_type=support&#038;p=2022"},"modified":"2025-04-01T13:22:34","modified_gmt":"2025-04-01T13:22:34","slug":"assinatura-perdida-o-que-fazer","status":"publish","type":"support","link":"http:\/\/44.218.186.174\/pt_br\/support\/missing-subscription-what-to-do\/","title":{"rendered":"Assinatura perdida - O que fazer"},"content":{"rendered":"<p>Se estiver vendo o pop-up Missing Subscription (Assinatura ausente), isso significa que nosso sistema n\u00e3o tem um registro de uma assinatura ativa vinculada \u00e0 sua conta do Bubblz.<\/p>\n<p>Isso pode ocorrer se voc\u00ea tiver criado mais de uma conta do Bubblz e a assinatura estiver vinculada \u00e0 outra conta.<\/p>\n<h3>Como funciona<\/h3>\n<p>Quando voc\u00ea vir o pop-up Missing Subscription e tocar em <strong>Restaurar compra<\/strong>Em seguida, o Bubblz consulta a App Store (Apple ou Google Play) para verificar sua assinatura. Se a loja confirmar uma assinatura ativa, seu acesso ser\u00e1 restaurado. Se a loja n\u00e3o tiver um registro da sua assinatura, a restaura\u00e7\u00e3o n\u00e3o ser\u00e1 bem-sucedida.<\/p>\n<h3>O que fazer em seguida<\/h3>\n<p><strong>Tente restaurar a compra<\/strong><\/p>\n<p>Toque no bot\u00e3o <strong>Restaurar compra<\/strong> para ver se sua assinatura ativa pode ser verificada novamente.<\/p>\n<p><strong>Ainda n\u00e3o teve sorte?<\/strong><\/p>\n<p>Se a restaura\u00e7\u00e3o n\u00e3o for bem-sucedida, a loja de aplicativos n\u00e3o conseguiu encontrar uma assinatura ativa para sua conta. Somente contas da loja de aplicativos com uma assinatura v\u00e1lida e ativa podem recuperar o acesso. Verifique se voc\u00ea est\u00e1 conectado com a conta da loja de aplicativos usada para fazer a compra inicialmente.<\/p>\n<p><strong>Observa\u00e7\u00e3o:<\/strong> Nossos termos de servi\u00e7o permitem apenas uma conta de usu\u00e1rio do Bubblz por assinatura. Se voc\u00ea estiver tentando usar uma conta Bubblz criada em um dispositivo de outro usu\u00e1rio, reservamo-nos o direito de desativar todas as contas Bubblz associadas por violar nossos termos de servi\u00e7o.<\/p>\n<h3>Precisa de ajuda?<\/h3>\n<p>Se voc\u00ea acredita que isso \u00e9 um erro, por favor <a href=\"https:\/\/bubblz.zohodesk.com\/portal\/en\/newticket\" target=\"_blank\" rel=\"noopener\">Entre em contato com nossa equipe de suporte<\/a>. N\u00e3o se esque\u00e7a de incluir:<\/p>\n<ul>\n<li>O endere\u00e7o de e-mail vinculado \u00e0 sua conta do Bubblz (<strong>necess\u00e1rio<\/strong>)<\/li>\n<li>Quaisquer detalhes adicionais que possam nos ajudar a solucionar o problema<\/li>\n<\/ul>\n<p>Estamos aqui para ajudar e trabalharemos com voc\u00ea para resolver o problema, para que voc\u00ea possa continuar aproveitando o Bubblz.<\/p>","protected":false},"featured_media":0,"template":"","categories":[14],"tags":[],"class_list":["post-2022","support","type-support","status-publish","hentry","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Missing Subscription \u2013 What to Do &#8211; Bubblz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bubblz.ai\/zh\/\u652f\u63f4\/\u907a\u5931\u8a02\u95b1\u5982\u4f55\u8655\u7406\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missing Subscription \u2013 What to Do &#8211; Bubblz\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re seeing the Missing Subscription popup, it means our system does not have a record of\u00a0 an active subscription linked to your Bubblz account. 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