Unexpected behavior? Try a soft reset or reboot

How to Perform a Soft Reset on Your iPhone or Reboot Your Android Device

If your iPhone or Android device is experiencing unexpected behavior, including erratic audio playback or voice recording, performing a soft reset or rebooting can often resolve these issues.

How to Perform a Soft Reset on an iPhone:

1. Quickly press and release the Volume Up button.
2. Quickly press and release the Volume Down button.
3. Press and hold the Side button until you see the Apple logo, then release the button.

This method is more effective than simply powering your iPhone off and on because it bypasses the normal shutdown process, addressing more stubborn issues that a standard restart might not resolve.

For a visual guide on performing a soft reset on an iPhone, check out this YouTube video.

How to Reboot an Android Device:

1. Press and hold the Power button until the power menu appears.
2. Select “Restart” or “Reboot” from the options. (If your device doesn’t have these options, you may need to power it off completely and then turn it back on manually.)

Rebooting your Android device can help resolve minor issues by refreshing the system. If the device is unresponsive, you can force a reboot by pressing and holding the Power button and Volume Down button simultaneously until the device restarts. This method can clear out more stubborn issues.

If the problem persists after a soft reset on an iPhone or reboot on an Android device, you may want to explore other troubleshooting steps or contact our support team for further assistance.